Simone did a excellent job on my hair today! He listens to what you want and he delivers. Very happy with how my hair looked after he worked his magic! Great head massage too. Thank you. I will definitely be back. :)

I had my hair done with Marie today. She was incredible. My hair looks fresh and amazing. Will definitely recommend and will be coming here again

Thank you for your response. However, I feel that a few points need correcting. Firstly, regarding the additional charge for my hair length, I don’t agree with the explanation provided. I specifically booked the £200 extra-long hair option through Treatwell. You mentioned my previous appointment in March 2025, but my hair has actually been cut during the 20 months since that appointment. It was not considerably longer than it had been previously. If my hair exceeded your extra-long category, I would have expected this to be made clear before booking, with alternative pricing options provided. I don’t think it is reasonable to advertise an extra-long hair offer and then charge customers additional amounts for their hair length when they have specifically selected that option. Secondly, regarding Olaplex, I initially declined the treatment. I was then told that it needed to be mixed into the bleach. Naturally, I understood this to mean that it was necessary for the service, which is why I agreed. Your response now confirms that it was optional, which contradicts how it was presented to me during the appointment. Had I been clearly told that it was optional, I could have made an informed decision myself. Finally, regarding the colour, I want to make it clear that I did attempt to resolve this during my appointment. I specifically asked whether the top section could be made darker, as I felt the roots were far too white and icy. Rather than discussing a possible solution, the stylist appeared frustrated, huffed and puffed, and looked towards the other stylist, who then told me I would need to wait approximately a month before having a toner. I was not simply expecting the salon to read my mind or automatically know I was unhappy. I actually raised the issue there and then, but did not feel that my concerns were taken seriously. I subsequently visited another salon the very next day, where the colour was corrected with a toner. They were genuinely surprised that my concerns had not been addressed when I had raised them during my original appointment. I also don’t think it is fair to suggest that I should have contacted you privately before leaving a review. I did attempt to communicate my dissatisfaction directly during the appointment, but unfortunately the response I received was not reassuring. I previously had a positive experience with your salon, which is precisely why I returned. I didn’t go into this appointment expecting to be disappointed, particularly after spending £265. I understand that services take time and that longer hair may require additional work, but that should be reflected in clear and transparent pricing from the outset. I would still appreciate a proper explanation of the additional £65 charge, particularly given that I had already booked the extra-long hair option. I hope you can understand why I have found this entire experience disappointing.

I had a really great experience, Mari was amazing and very patient, I was hesitant about what I wanted to do, she gave me advice and recommendations to get the best results for hair highlights and cut. I’m so happy with the results. Thanks Mari.

I like it very much I go there all the time and it cuts my hair really well This salon has a friendly And they are very hard working. They are very clean Very cute salon. The salon does not have parking. After parking in the shopping center, walk three to four minutes to the salon.

Love this salon! The staff are so accommodating and lovely. Mari never fails to make my hair look gorgeous <3 1000% recommend

Mari was excellent! She got the exact colour I wanted and was very honest about expectations. She will be my go to going forward!! 100% recommend!

Lobani was amazing! 10/10

Recent visit: I took the chance and went for hair cut and this time they had this lovely hair stylist Laboni. Communication was easy, she did a great job and gave me a nice haircut and styled my hair perfectly. Love it. Completely different from my last visit Previous visit: The hairstylist who coloured and cut my hair did not understand English at all and cut my hair exactly the opposite to what I asked for. I am very disappointed. I have been to Snip N Shape a few times before and have always been happy with the service. But not this time. Edit: I read a few other reviews and yes the stylist kept saying a single word "layers" 🤦‍♀️

I had an amazing experience, Laboni was wonderful. Realy happy with my cut. I will definitely be back, thank you!